Final Sale
Original works of art and prints are final sale and orders cannot be exchanged or returned for a refund. In purchasing an original Katrina Ellis painting, the buyer owns the physical painting to have and enjoy, but may not reproduce it in any way. The copyright remains the sole property of the artist, Katrina Ellis.

International Orders
All international orders are final sale and international shipping is non-refundable. The customer is responsible for paying all VAT, duties and fees and these added costs may exceed the merchandise’s value. 

Order Cancellations
Orders cannot be cancelled after they have shipped. If for any reason you decide to cancel an order before it ships, there is a 5% non-refundable cancellation fee. This covers the cost of merchant fees, which are non-refundable–so please be sure you’d like your order before placing it.

Returns to Sender
Please note that the customer is responsible for all shipping charges associated with re-shipping any packages that have been returned to us via USPS or UPS as undeliverable due to an error with the shipping address provided by the customer. Returned packages cannot be refunded under any circumstances.

Damaged Items
In the unlikely event you receive a damaged item, please notify me at right away.